Q. What is your normal turnaround (order processing) time for in-stock items?

A. In-stock orders are usually processed that same day as long as the order is received before 4 pm. If the order is received after 4 pm, it will be shipped the following business day.

Q. What is your ship-to/billing address?

A. Quest Environmental & Safety Products, Inc.
     9892 E 121st St
     Fishers, IN 46038

Q. How do I get to Quest?

A: Take the 116 th street exit off I-69 and head east to Cumberland Road. Go north on Cumberland Road to 121st Street. Take a right on 121 st Street and take a left into the first office complex.

Q. What are your receiving hours/hours of operation?

Hours of Operation: 7:30 am – 5:30 pm EST

Receiving hours: 8 am – 2 pm EST

Q   Do you have this item in stock?

A.  A phone call to us (800-878-4872) would need to be made to find out if we have the item in stock.  If not we can usually order the item and have it in a few days.

Q.  What is the cost of the item?

A.  Please contact your sales person for the price of any item that you are interested in.

Q.   How long will it take to get my order?

A.   As long as your order is received before 4 pm, it will ship that same day. If the order is not received before 4 pm, it will ship the following business day. Depending on your location, you will receive the order the next day or the second day after you place the order.

Q.   Do you have a catalog you can send me?

A. Please contact the customer service at 1.800.878.4872 department to request a catalog.

Q.   How do I return an item that I've purchase but have not used.

A. Please contact the customer service at 1.800.878.4872 department to discuss your return.