Quest is a registered minority business enterprise (MBE) with Fortune 500 customers and a strong solutions-based approach. The company’s objective is simple: to provide the best solutions possible to its customers. With 30 employees and 27,000 square feet of warehouse space, the company has focused on developing solutions and exceeding customer expectations. Quest was rated the 18 th largest minority company in Indianapolis, and has grown into one of the largest companies of its type in the Midwest in the last 8 years.
Quest’s commitment to customer satisfaction has enhanced its relationships with major companies like Roche Diagnostics, United Water Services of Indiana, Purdue University, Federal Express, Fluor Daniel, and Exide Battery, as well as Eli Lilly & Company. Quest is able to bring several solid qualities to its customers and partner relationships - qualities like financial strength, extensive experience, and a reputation for excellence. In a climate in which so many small companies are under-funded, Quest’s strong, internal financial management principles provide stability and position the company to make decisions that greatly enhance customer service.
All our people have a minimum of five years experience in their fields, and a commitment to excellence. This approach allows us to maintain an error rate of less than 2 percent, including the areas of billing, delivery, product picking, and vendor error.
Exceeding Customer Expectations
Quest’s mission to exceed customer expectations has been a strategic and competitive advantage. The Quest mindset is a “can do” attitude, and the resulting teamwork has been a large factor in our company’s success.